Notes on coordinating care for aging parents, and catching fraud before the money is gone.
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Not a product announcement. The reason this exists, and why separating care coordination from fraud prevention never made sense to us.
"It sounded exactly like him" used to be decent evidence that a call was real. It is not anymore, and the defenses that still work are older and simpler than the technology.
A walkthrough: profile, invites, notification rules, and your first three tasks. Set up well enough to be useful today rather than perfectly.
A plain explanation for families who have never had to think about this. The three forms it takes, and why the warning signs are so easy to explain away.
Neither one is the exciting part of the product. Both are where families decide whether to trust it.
Health signals and fraud signals come from different places. We put them through the same sorting process anyway, because of who reads the alert.
Families rarely lack willingness to help. What they lack is a shared place to put it.
Elder fraud rarely announces itself. It builds up, one odd call and one unusual transfer at a time, until the pattern is only clear looking back.
Care coordination and fraud protection get sold as separate products to the same tired person. That split comes from how software is sold, not from how families experience the problem.
A build log and a reference shelf for families looking after an aging parent and watching for fraud. Here is what we will publish and what we will not.
Summer routines have settled and fall has not arrived. It is the quietest week of the year for a maintenance pass on a parent's care plan.